Log in to your patient portal at account.myrocky.ca/orders to see the status of all your orders, including tracking numbers.
Order stages:
- Received - We've received your order and it's being reviewed
- Processing - Your prescription is being prepared by the pharmacy
- Shipped - Your order is on the way (tracking number will appear here)
- Delivered - Your courier has confirmed delivery
If your tracking hasn't updated in several business days, contact us and we'll investigate with the courier.
