We're sorry to hear that. Contact us right away so we can make it right:
- Live chat: myrocky.ca/contact-us
- Email: contact@myrocky.ca
Please include your order number and, if possible, a photo of the issue so our team can have this resolved promptly.
If your order shows "Delivered" but you didn't receive it: Check with your building concierge, mailroom, or neighbours. If you still can't locate it, contact us and we'll look into it with the courier.
