myRocky subscriptions renew automatically based on your delivery schedule. If you see a charge you weren't expecting, it's likely a scheduled renewal.
Common reasons for unexpected charges:
- Your subscription renewed on schedule (check your renewal date in your portal)
- A previously paused subscription was reactivated after the set pause period
- A processing delay caused a charge to appear later than expected
Refill policy: Once a refill has renewed, it cannot be cancelled. To avoid unwanted charges, pause your subscription through your portal before the renewal date.
Non-refundable fees: Consultation fees and monthly program fees are non-refundable once charged or renewed.
Cancellation fees: If you start an order but don't complete your questionnaire or ID verification within 7 days, a cancellation fee may apply. The amount varies depending on your treatment. Completing your intake promptly avoids this - see our Terms of Use for details.
Refund policy:
- Order already shipped: Due to pharmacy regulations, prescription medications cannot be returned once dispensed
- Damaged or missing order: Contact us to have this resolved promptly
For any other billing concerns, contact us via live chat or email contact@myrocky.ca with your order number.
