You can manage your subscription through your patient portal at account.myrocky.ca/subscriptions.
Pause: You can pause your subscription directly from your portal at any time. This puts your deliveries on hold until you're ready to resume. We recommend pausing before your renewal date to avoid being charged for an unwanted refill, as refills cannot be cancelled once they've renewed.
Cancel: Cancellations can be managed directly from your portal or via our customer support team through live chat or email. Please note that a full cancellation cannot be reactivated - if you wish to restart treatment in the future, you would need to start the process over again. For this reason, we recommend pausing instead if you think you may want to continue later.
Resume a pause: If your subscription is still valid and no new consultation is needed, you can reactivate a paused subscription anytime through your portal.
If you're considering cancelling, let us know - we may be able to assist or connect you with your care team.
